Returns Policy

No Hassle Return Guarantee

We want you to be completely satisfied with your purchase. If for any reason the item arrives damaged or is unacceptable, we will make every effort to rectify the situation.

If an item is damaged, please notify us by telephone or in writing within 14 days of receiving it. We will either exchange or refund the item. Please return the item to us by post and enclose a note giving a full description of the fault.

Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.

In the case of a refund being required, this will be issued for the full cost of the item and the return postage.

We will send you an email to inform you when we have processed the return. We aim to do this as quickly as possible, but please allow up to 30 days.

Returns should be sent to:

Teddy Time Fitness Limited
20 Stokewood Road
Bournemouth, Dorset
BH3 7NA

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